Background
The primary reason why we process personal data from commercial partners is to ensure our ability to optimise the way in which we fulfil our undertakings to you. Our starting point is that the only personal data we process is that required to fulfil the objective in question, and that we shall always endeavour to use data that has the lowest possible level of privacy sensitivity. The term, commercial partner, refers to an individual with whom SLP does business, including customer employees and representatives, suppliers, as well as SLP’s own employees.
We need your personal data to ensure we can provide you with a high quality service, information, and post-purchase communications. We may also need your personal data in order to comply with applicable legislative and regulatory provisions, to conduct customer and market analyses, and to email targeted offers and newsletters to our customers and other interested parties.
Responsibility and contact information
To contact our Data Protection Officer (DPO):
Swedish Lorry Parts AB
Botvid Business Center
Fågelviksvägen 9
SE-145 53 Norsborg
Sweden
email: info@slp.se
Please head your letters and emails “GDPR”
What personal data do we process?
We only process personal data when we have legal grounds for so doing, and only when it is necessary in enabling us to fulfil our undertakings to you as a commercial partner. See below for examples of the type of personal data we process:
• Name
• Telephone number
• Email address
When you use our website, information is stored about your device in order to counteract fraud, resolve technical issues, and improve the site’s user friendliness for all commercial partners. This information includes:
• IP-addresses
• Referrer URLs
• Data that identifies the browser and version you are using
How do we access your personal data?
Wherever possible we allow you to accept the personal data terms and conditions before we start processing your data. In these cases, the processing is based on consent.
We access your personal data in the following ways:
• Information that you provide and which we receive in conjunction with tenders and purchases
• Information that we receive when you sign up for newsletters on our website
• Information that we receive when you contact us via our Customer Services department, apply for a job with us, or visit or otherwise contact us
How do we use your personal data?
We use personal data to protect our legitimate interests. For example:
• To enter into or perform contracts or other commercial relationships (including processing of purchase orders, deliveries, payments, repairs, or as part of guarantee undertakings), or to prepare and respond to enquiries and in conjunction with product development, and in the context of relationships with our customers, suppliers, competitors and SLP employees, whether you are a representative or employee
• For internal administration, e.g. bookkeeping
• For use by service providers (primarily of internal and external IT services) which support our operations
• To handle returns under the 3-year guarantee period
• To ensure security within our premises How do we process your personal data?
We maintain routines and methodologies based on the requirement to handle your personal data securely. The starting point is that only those of the organisation’s employees that need access to personal data to perform their duties shall be able to access the data.
We may engage a third party to provide certain services, such as IT services. We also engage advisors, lawyers and auditors. These third party suppliers provide their services for us under our control and supervision. They may require access to your personal data in order to perform their services.
We may, furthermore, be required to provide national and international authorities (such as pensions authorities, tax authorities or prosecutors) with your personal data in order to fulfil our legal obligations or in the company’s interests.
Rights
You have the right to revoke your consent to storage of your data at any time. Should you do so, we will cease to process your personal data and will not collect any new personal data, provided that this data is not required in order to fulfil our contractual or legal obligations. Please note that revoking your consent may mean that we are unable to fulfil our obligations in relation to you as a commercial partner. To revoke your consent, please contact our Data Protection Officer (see point 2 for contact details).
Right of amendment
You have the right to demand correction of your data. To do so, please contact our Data Protection Officer (see point 2 for contact details).
Right to information
You have the right to an extract of your personal data, as stored by us, in an easily readable format. To do so, please contact our Data Protection Officer (see point 2 for contact details). We will supply you with the information we hold on you within 30 days.
Complaints
Please contact us if you have any questions or complaints with regard to our data processing. You can also submit a complaint to the Swedish Data Protection Authority if you believe we have breached data protection regulations when processing your personal data.
How long do we save your personal data?
We only save your data for as long as necessary in order to fulfil our undertakings to you, for the defence of legal claims, and for as long as is required in accordance with legally mandated storage periods.
For customer orders, we save the information required (name, address, email) for bookkeeping purposes for up to 8 years, in accordance with the Swedish Bookkeeping Act. We save data required to fulfil the order, follow up on the order, and manage any repurchases and returns for 2 years from the date of your most recent purchase. The storage periods for purchase orders and suppliers are up to 8 years for purchase orders and, for supplier data, 3 years from the date of the most recent purchase.
Our personnel and the personnel of third party suppliers who have access to personal data are obliged to treat any such data as confidential. All data is processed in confidence and is stored in accordance with applicable legislation.