Sales procedure

(2019_001)

1. Products

Swedish Lorry Parts AB (SLP) is a company specializing in spare parts suitable for Volvo trucks, buses, wheel loaders, articulated haulers and excavators. We also have a limited program of products suitable for Scania trucks and buses.

A vital part of the SLP business is, and has always been quality. Our Customers can rely on the fact that parts from SLP keep at least the same quality as OEM parts.

We have created our own designs and constructed our own tools for our products and we utilise all the competence and experience we possess, in order to work with continuously improvements. In all essentials, our products are designed and manufactured in Sweden, an advantage when they are intended for Swedish heavy vehicles. Every SLP part is also signed; a seal that stands for the highest quality. We cannot allow any spare part from SLP to be less good than the original part.

The SLP product range is available in our main catalogues, “Truck and Bus”, “Off-Road” and “industrial & Marine” as well as in our CD and, for customers with login, at www.slp.se.

New products are constantly being introduced to the range. News on such products are found on our website www.slp.se and informed regularly to our Distributors and Customers.

This Sales Policy & Procedure is giving the basic guide lines for the co-operation between SLP and you as our Customer.

For other conditions please see SLP General Terms and Conditions at www.slp.se

2. Prices

2.1 Prices

Normally there is a general price adjustment in springtime with 1 (one) month notice. Further SLP may change the price of the products ongoing to reflect any change in cost to SLP due to any factor beyond our control (including without limitation, foreign exchange fluctuation, alteration in duties or taxes, increase in the cost of material or other cost of manufacture).

2.2 Currency

All prices are set in Swedish Crowns (SEK). An invoice may be paid in EURO or USD to the valid rate of exchange at the day of payment. Final calculation of received amount will be made upon receipt of payment at SLP account. Any deviation from invoiced amount in SEK will be charged the Customer.

2.3 EURO price list

For Customers within the EURO zone a EURO price list is available.

2.4 USD price list

For Customers within North America a USD price list is available

2.5 Payment Instructions

Payment may be effected directly to any of our bank accounts. Our bank details are as following:

Danske Bank Address: Årstaängsvägen 21B, Box 47038, SE-100 74 Stockholm, Sweden

If you need more information about our accounts, please contact us as info@slp.se

3. Quotation procedures

3.1 Lead-time for quotation

All inquiries received by SLP will be replied to with a written quotation. Normal lead-time to issue a quotation is the same or second day after receipt of an inquiry. This lead-time may be longer depending on the size and complexity of the inquiry.

3.2 Terms of delivery

All quotations are made on ex works basis SLP warehouse (Incoterms 2010), unless otherwise has been agreed upon. Cost of transportation, packing and insurance are to be paid by the Customer.

3.3 Terms of Payment

Unless otherwise has been agreed upon in writing, Terms of Payment used by SLP is cash in advance prior to any shipment.

SLP has an Export Credit Insurance Agreement with Coface or similar institution and can, based on a separate credit line approval from Coface offer credit payment.

4. Order Procedures

4.1 Order Classes

All orders must be sent to SLP by regular mail, fax or e-mail. Where this is not possible due to no connection or other technical difficulties etc orders may be given to SLP by telephone. You may use your own order form or SLP Order Form 001.1 (see enclosed) when placing your orders.

Four different order classes are used for ordering parts.

EXPRESS (E)               Same day shipment
NORMAL (N)              Normal Order
STOCK (P)                  Stock Order
SPECIAL (S)                Order with Special Terms or Requirements

EXPRESS (E):

This order class may be used when rapid delivery of parts is necessary and same day shipment is critical. Normally not more than 10 order lines. For orders up to 20 orders lines next day shipment will be used. Please contact us if you have questions or special requirements.

NORMAL (N):

This order class may be used when ordering for planned or unplanned parts need, but still of urgent nature. Normally up to 60 order lines. Order will be shipped within three working days after the day of placing the order/receiving the order confirmation. If a customer requires later shipment date this may be applied. Shipment date may also be adjusted pending coming availability of goods.

STOCK (P):

This order class is used for stock replenishment and for larger orders. Orders will be shipped within 5 working days after the day of placing the order/receiving the order confirmation. If a customer requires later shipment date this may be applied. Shipment date may also be adjusted pending coming availability of goods.

SPECIAL (S):

This order class is used for orders with special terms or conditions or exceptionally large orders. Lead-time and shipment to be agreed upon. Lead-time and shipment may also depend on special terms and conditions. Orders placed over the web with Customer Log-In at www.slp.se will be given an additional A as a prefix.

4.2 Packing and Handling

SLP is charging a SEK 150 (EURO 20) fee for Packing and Handling on orders with a value below SEK 10.000 and SEK 350 (EURO 40) for orders with value above SEK. 10.000.

4.3 Order Confirmation

All orders placed with SLP will be confirmed by an Order Confirmation at the latest the following working day after receipt of the order. Order confirmation for Express (E) orders will be sent upon receipt of the order.

4.4 Back Orders

Based on the Order Confirmation the Customer gives information on how the back ordered items should be handled. Back ordered items can either be deducted from the order and re-ordered by the Customer at next order occasion or remain as backorders. Any backordered item will be delivered together with the following order placed by the Customer, when the backordered items are available from stock, unless otherwise is agreed.

4.5 Addresses

All documents concerning orders should be forwarded to:      

Swedish Lorry Parts AB 
Box 2 
SE-147 21 TUMBA 
SWEDEN      
Telephone:           + 46 8 555 978 00      
Fax:                        +46 8 555 978 98      
E-mail                     info@slp.se

4.6 Order Deadline

Due to the transport departure times, variations may occur in the order deadline between market areas. As a general rule the following applies:

EXPRESS (E)          15:30 (CET) for same day despatch using TNT or DHL                                                    
                               11.00 (CET) for same day despatch using otherNORMAL (N)                              
                               16:00 (CET) for delivery the within the 3rd working day after placing order
STOCK (P)              16.00 (CET) for delivery the within the 5th working day after placing order
STOCK (S)               No order dead-line. Based on agreed delivery timetables or other agreement

5 Shipping Procedures

When shipping parts and accessories SLP observe international agreements and regulations, special regulations stipulated by authorities of the countries concerned and shipping instructions received from the Customer. In order to permit SLP to continuously give the best possible service, it will be of advantage if any problem that might occur with shipping, customs, authorities etc. will be communicated to SLP.

5.1 Destination

Delivery address to which goods are to be sent must be stated. Owing to the fact that the address can differ with various methods of shipment, possession of comprehensive information regarding this subject must be available.

5.2 Carriers

SLP standard term of delivery is EX WORKS SLP warehouse, Kumla for all order classes (according to INCOTERMS 2010). Consequently it is up to the Customer to choose a carrier. SLP is in continuous contact with various carriers and can recommend the most suitable carrier based upon available transport solutions.

5.3 Freight Charges

In case the Customer would instruct SLP to handle the delivery, the freight charge will normally be prepaid by SLP and debited on the invoice as a separate item.

5.4 Insurance

According to SLP terms of delivery it is the Customer’s responsibility to cover transport insurance. If required, SLP can insure the shipment on the Customer’s behalf.

5.5 Customs duties

According to SLP terms of delivery it is the Customer’s responsibility to settle all custom duties in the importing country.

5.6. Authorities – documents

When making deliveries to countries where the authorities require certificates of origin, consular invoices etc SLP produce these documents and present them to the authorities in Sweden. The fees paid to these authorities are debited on the invoices as a separate item.

5.7 Banking Questions

In cases where any document is sent via a bank, SLP requires the information as to the Customer’s bank.

5.8 Special Packing

A Customer may require special packing for certain items in an order. SLP must approve any such special packing request in advance. An extra charge for agreed special packing will be applied. The cost is calculated either based on hours spent for the special packing or as an additional cost/item.

6 Claims and Discrepancy Procedures

If you have any complaints regarding a consignment of parts or if you wish to return parts ordered by mistake you shall use the discrepancy report process described hereafter.

6.1 Acceptance of Goods

All shipped goods shall be inspected by the Customer as to quantity, number, weight and volume immediately upon arrival of each shipment. Any discrepancy in respect of quantity, number, weight and volume must be reported to SLP within 7 days after receipt of each shipment.

6.2 Warranty

Spare Parts sold by SLP are guaranteed against defective material or faulty workmanship during a twenty four (24) months period from the date of putting into operation but not more than thirty (30) months after ex works delivery.

6.3 Discrepancy Report

You shall use the S 4-5-62 Discrepancy Report, found on the website or by contacting SLP, to report any discrepancies found and the actions you wish us to take.

The handling of faulty deliveries or returns always involves a certain amount of expenditure both for you as our Customer and for SLP. Consequently we apply a minimum limit, a minimum value per order line, which will form the lower limit for the handling of a discrepancy. The limit applies for both parties and should be applied on both over- and short deliveries. We do however appreciate any information regarding discrepancies regardless of value in order to continuously work with quality improvements.The minimum limit for handling a discrepancy is currently fixed per order line at 50,00 SEK.

Complaints must be reported no later than 7 working days after receipt of the goods in your warehouse for report codes 10,11,12,13, 14, 16, 17, 19 and 21.

For defective goods, report code 15, claims must be reported within the warranty period.

Methods to send Discrepancy Report to SLP
E-mail:           warranty@slp.se

6.4 Batch No.

Batch No., if applicable, is noted on the Label of the part or on the packaging.

6.5 Report Codes

Report Codes used in the Discrepancy report are following:

10 – Wrong Content in Kit

In case of Wrong Content in Kit, SLP accepts claims reported later than 7 working days after receipt of goods. Claims after the general Warranty period will not be accepted.

11– Wrong amount invoiced

If too high price is invoiced, credit note should be requested. If too low price is invoiced, additional invoice should be requested.

12– Wrong Transportation

In case of goods not arrive according to arrangement.

13 – Wrong Parts Delivered

The invoiced part will be credited by SLP and new order should be placed by the customer.The wrongly delivered part should, if possible, be kept by the customer and charged by SLP in an additional invoice, this should take place if the part is a normal stocking item for the customer.If the customer cannot keep the part, a permission to return the part should be asked for.

14 – Short or Over Delivery

If possible the over-delivery should be kept by the customer and be charged by SLP in an additional invoice. This should take place if the part is a normal stocking item at the customer.                                          

If the over-delivery is so big that it cannot be accepted, the customer can demand for permission to return the parts.Note: Lost packages should be claimed to the freight- or insurance company. In these cases no discrepancy report should be issued.                                           

15 – Defective Part/Faulty Quality

In case the delivered part is shown to be defective, either prior to mounting or after mounting on the truck, bus or machine.

16/21 – Transportation Damage in packing and/or poor packaging

Note! Transport damages should always be claimed through the freight company/insurance company.

17 – Wrong parts ordered

Wrong part ordered by mistake by the costumer.  If the parts you have ordered cannot be kept by you, you should ask for permission to return them. If return is accepted by SLP, a 25% (of FOB Net price) restocking charge will be applied and return freight shall be paid by the Customer.

19 – Other

Other claims that cannot be sorted under a specific claim code.

6.6 Decision Codes

The decision Code is used for Customers to express the required way of settling the filed claim. Decision Codes used in the Discrepancy Report are following:

0 – Credit note required

In case you prefer to have the claim settled with a credit note.

1 – Missing part required

In case of under supply, wrong parts delivered or defective part you may require SLP to send you replacement.

2 – Additional invoice required

In case of oversupply or wrong part delivered or ordered.

3 – Return permission required

In case you would like SLP to accept a return either due to oversupply, wrong part delivered or ordered.4 – Scrapping permission requiredIn case returning the goods are not feasible or not possible.

6.7. Preventive Action Response

A Claim sent to SLP will be replied by a Preventive Action Response in accordance with which the Customer claim will be handled.

6.8 Return Shipment

If SLP accepts or requires taking parts in return, the parts should be returned not later than one (1) month after receipt of the decision. Return freight will be paid by SLP unless the return shipment is due to wrong parts ordered by customer. SLP will send an Approval for return to send whit the shipment.

Shipping address
Swedish Lorry Parts AB
Vissbergagatan 10
692 35 Kumla
Sweden

6.9 Packing

The goods should be packed in such a way that all damage will be avoided. All parts should be clearly marked with part number. Note: A  copy of the discrepancy report and the SLP Approval for return should be put in an envelope marked ”Packing Note” and be packed together with the parts inside the box.

6.10 Marking

Each separate case, crate or pallet should be numbered and clearly marked.

6.11 Condition of Returned Parts

All returned parts have to be in brand new condition and not in any way affected by rust or other damages. Our quality control department will check all returned parts and decide if we can accept the parts or not. Their decision is final and in the event of a refusal you will be informed of the reason, parts will be scrapped and no credit issued. In cases of accepted returns to SLP requested by the customer due to no sales or wrongly order parts etc. SLP will take out a restock and repackaging cost.

Copyright Swedish Lorry Parts 2016
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